Returns Policy – Bench Rest Tactical

This policy is valid for 30 after the purchase date.

Returns

Please Note!!! 

We do not automatically provide refunds or returns for items. For example if you changed your mind or accidentally ordered the wrong item. So please read below and contact us first.

It is important to note: There are some specific products for which we will not provide a refund or return, and they include Berger Bullets (due to many things but particularly batch number inconsistencies to current stock etc) and also reloading dies, resizing bushings for reloading dies, bore guides and scope rings etc.

Faulty Products

In accordance with your consumer rights, if you have received a product that is damaged or becomes faulty during use, or it is not fit for the purpose that was advertised on our website, you are entitled to a refund or exchange. You must contact us first by email at  admin@brtshooterssupply.com.au then we will advise you what to do next. Please take photos if you receive a parcel that has been damaged by the postal carrier.

Exchanges

If you have ordered the incorrect product inadvertently and would like to exchange it for a different product, please contact us first at admin@brtshooterssupply.com.au with the subject line “Exchange request”. In the email, tell us the product you wish to return, along with a copy of the original tax invoice, and the new product you would like to exchange. Exchanges are subject to some conditions listed below and we also may charge a restocking fee if we except a return or exchange as it is a bit of work and time. Some products this is more time involved than others, so it varies.

  • All items to be returned must not be opened, used or damaged in any way
  • Items must be in the original packaging with bags still sealed, labels intact etc.
  • On our inspection, we must agree that the product is still in new and saleable condition. If you have opened bags or removed any stickers or labels we may not be able to offer an exchange.
  • You, the customer, are responsible for all postage charges when processing an exchange

If we agree to accept the product for exchange, we will tell you where to post the item and process the exchange for the new item/s. You will be required to pay any difference in the amount for the new item plus postage charges.

Postage and Couriers

Once an order has left our premises we will not be held responsible for any damage to the parcel, or if it is lost in transit. We strongly recommend adding insurance to your order in the cart and in the event that it is lost or damaged, please contact us for more information.