This policy is valid for 30 after the purchase date.
We do not automatically provide refunds for items if you change your mind or accidentally ordered the wrong item.
There are some specific products for which we will not provide a refund, and they include Berger Bullets (due to batch number inconsistencies in stock), reloading dies, resizing bushings, bore guides and scope rings etc.
In accordance with your consumer rights, if you have received a product that is damaged or becomes faulty during use, or it is not fit for the purpose that was advertised on our website, you are entitled to a refund or exchange. You must contact us first by email at firstname.lastname@example.org then we will advise you what to do next. Please take photos if you receive a parcel that has been damaged by the postal carrier.
If you have ordered the incorrect product and would like to exchange it for a different product, (or you changed your mind) please contact us first at email@example.com with the subject line “Exchange request”. In the email, tell us the product you wish to return, along with a copy of the original tax invoice, and the new product you would like to exchange. Exchanges are subject to some conditions listed below and we also may charge a restocking fee if we except a return or exchange:
- All items returned must not be opened, used or damaged in any way
- Items must be in the original packaging with bags still sealed, labels intact etc.
- On inspection, we must agree that the product is still in new and saleable condition. If you have opened bags or removed any stickers or labels we may not be able to offer an exchange.
- You, the customer, are responsible for all postage charges when processing an exchange
If we agree to accept the product for exchange, we will tell you where to post the item and process the exchange for the new item/s. You will be required to pay any difference in the amount for the new item plus postage charges.
Postage and Couriers
Once an order has left our premises we will not be held responsible for any damage to the parcel, or if it is lost in transit. We strongly recommend adding insurance to your order in the cart and in the event that it is lost or damaged, you can initiate compensation through Australia Post or the courier company (we can advise you of this process so please contact us).